Cancellation and Return Policy
*It takes around 7-10 business days for the delivery. Please bear with us, we will always try to deliver your order at the earliest.
The below-detailed Cancellation and Return policies will apply to any product(s) sold on kalamandir.com.
- We allow the return of the product(s) only if they have a manufacturing defect.
- The customers are supposed to make the return request with the images of the defective product(s) within two days from the day of receiving the product(s) by contacting our customer support through email/phone call.
- Once the product(s) is accepted by our team, the customers are requested to send the eligible product(s) to our designated address within 7 business days.
- Once received, the product(s) that are requested for exchange/return will be thoroughly inspected by our quality check team before deciding on further proceedings.
- Our QC team has the sole right to decide whether the product(s) is eligible for return/exchange.
- Any product(s) that don't justify our quality check will be returned to the customer as per our policies. And the shipment charges have to be borne by the customer.
- The product(s), the customer wants to return, must be in saleable condition, original folds and packaging should be retained.
- The returnable product(s) must be in unused and undamaged condition. The price, product tags, and original receipt/invoice should also be intact.
- The exchange of the product(s) will only be online and no in-store procedures are allowed.
- The customers should mention his/her name, order number, and mobile number, on the top of the packaging in which the product(s) is couriered by the earlier mentioned procedure.
- On receipt of the product(s) in the manner described above, if we find out in our sole discretion that the product(s) is ineligible for return, we will contact such customer through their registered email-ID or phone number with further instructions.
- NOTE : If you find any issues with the product like (Damage, color shade, length issue, Etc.) please initiate a return request within 24-48 hours of receiving it. Also, please make sure you record a clear video of the item unboxing, as this can help us manage your return request more efficiently
- Customer Support Details
Contact Number- 9852985299
Email Id- [email protected]
Designated Brand Address-SAI SILKS KALMANDIR LIMITED, H.No.8-268, Old Sana Function Hall, Kismatpur Village, Rangareddy, Dist, Telangana-500030
Product Specification(s) On The Website
- The product specifications and details (colour, weight, size, embellishments, and handwork) that are mentioned on the Kalamandir website are not exact but only the approximate values. Any return request that is raised based on these attributes will not be accepted.
- The customers who are preferring to buy items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments tend to come off, easily, even with the best of handling and care, which is an unavoidable problem. So, before ordering such item(s) please understand and make a point of these things.
- The description mentioned along with the product(s) on our website is left to the creativity of content writers. Any purchased product(s) requested for return/exchange based on these will not be considered.
- The customers are requested to understand that there might be a slight variation of around 20 percent in the colour, which occurs due to various reasons while placing the order from our website. Nevertheless, we strive to furnish the exact colour of the product(s) on your computer’s screen. The variations usually show up because of the variations in the resolutions, monitors, browsers used, operating system, etc.
- The garments usually tend to reflect in different shades under different lights, which is why the variation in the shade of colour tends to occur in the images on the website and is considered normal.
- If the customer(s) feel to check the product(s) before the purchase, then call us at 9852985299.
- YThe customers will not have an option to cancel any order placed from our website, once it is either processed or approved by our team.
- If there are any technical/stock issues for a placed order, Kalamandir has the right to cancel the order without any notification and will refund the amount to the customer.
- If the customer wishes to cancel the complete or a part of the order, before the order is approved, an email with the subject line - should be sent to [email protected], for the cancellation request.
- If the order is approved, by the time the cancellation request is raised by the customer, then the requested request will not be processed.
Procedure for Refunding
- Once the received product(s), which is requested for return aligns with our exchange policy, we may accomplish the customer’s refund processing within 7-10 working days from the receipt of the product(s) from the customer in this regard.
- To know the status of the refund, the customer(s) can either call us or email us, to our customer support desk. We will promptly respond to all our customers and their concerns and queries in any regard.
- The refund for the orders paid through Net Banking/Debit Cards/Credit Cards/UPI, amount would be reflected in the source account in 7-14 business days.
- For all the COD orders, the refund will be in the form of vouchers, which can be redeemed on the next purchase.