Terms & Conditions
This website is owned and operated by
SAI SILKS KALAMANDIR LIMITED
Building No./Flat No.: 6-3-790/8,Flat No 1 Name Of Premises/Building: Bathana Appartment
Road/Street: Ameerpet City/Town/Village: Ameerpet District: Hyderabad State: Telangana
In using the services provided by our website (https://kalamandir.com/), you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is for an indefinite period. You understand and agree that you are bound by such terms and conditions till the time you access this website.
SSKL reserves the right to change these terms and conditions from time to time without any obligation to inform you, and it is your responsibility to look through them as often as possible. All rights, including copyright, on this website, are owned by SSKL. Any use of this website or its contents, including copying or storing it in whole or part without the permission of SSKL, is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to [hello@kalamandir.com] or call us on 9852 9852 99. Timings:8am to 10pm
Transit Insurance: All goods will be fully insured by SSKL until they reach you, so your purchase is 100% safe.
Eligibility Criteria
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case, if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
Pricing And Payment
For orders being shipped within India, the payment can only be accepted in INR.
Privacy Commitment
We value and respect your privacy. We assure you that we maintain complete confidentiality of the information you have shared with us and will not disclose it to any third party.
Cancellation by Kalamandir
Kalamandir reserves the right, at its sole discretion, to refuse or cancel any order. This may occur for several reasons, including but not limited to limitations on quantities available for purchase, errors in pricing or product information, issues identified by our fraud prevention department, or other reasons deemed necessary by Kalamandir. We may also request additional information to process certain orders. If your order is canceled, either fully or partially, or if we require additional information to proceed, we will notify you accordingly.
Cancellation by Customer
NOTE:
If the transaction failed but the amount was still deducted from your bank account, please contact your bank’s customer service team for assistance. If you receive any confirmation proof from your bank (such as an email or message), please provide it to us. In such cases, Kalamandir will take responsibility for the transaction amount and will issue a refund to the original method of payment.
Once an order is placed, it can only be canceled before it is dispatched. Cancellation requests must be submitted either by Email or Message by contacting the customer support team on 9852985299 . Upon acceptance of the cancellation request, we will initiate the refund process using the same payment method used for the transaction. Please note that it may take up to 7 business days for the refunded amount to be credited to your account, depending on your bank's policies.
Cash on Delivery (COD) Refunds
For all COD (Cash on Delivery) orders, the COD charges are non-refundable, and we cannot issue refunds in cash. Instead, we will add store credit equivalent to the order value to your wallet, which can be used for your next purchase..
Exchange Policy
We regret to inform you that exchanges are not possible for products purchased from our website / Lives.
Website Content
Kalamandir owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at hello@kalamandir.com or call us on our toll-free number
9852 9852 99 . While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. The original color may slightly differ from what is shown on the website or in live displays, depending on your device's scree
Kalamandir takes no responsibility for the activities performed within customer accounts. Customers bear full responsibility for the use, management, and protection of their personal account information, including coupons, Smile Reward Points, and store credits. Any issues related to account balances, rewards, or credits must be addressed directly by the account holder.
Returns & Exchanges are strictly not allowed during the Sale period.
Complaint and/ or Feedback
Any complaints or concerns or questions or queries or feedback with regards to content and or comment or breach of these terms shall be taken up with the designated Grievance Officer as mentioned below in writing via post or through email signed with the electronic signature to grievance@sskl.co.in
The Grievance related to any specific order needs to be placed by the same email id through which your account is registered on our platform and through which the order was placed. It should be clearly stated as to how the complainant is aggrieved by the content and or comment or breach of these terms or any other policies. The complaint must be signed by the complainant.
Customer Grievance Redressal Mechanism
Our Customer Grievance Redressal Mechanism is designed in conformity with the Consumer Protection (E-Commerce) Rules, 2020 outlining the framework for addressing customer grievances.
We define a grievance as any deficiency or gap in goods/ services delivery towards the commitment provided to the customer.
Our Customer Grievance Redressal Mechanism is designed to encourage the speedy and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best shopping experience and adequate customer service, we understand that you may wish to express dissatisfaction towards our products or services or staff or policies or you may have any question/query/feedback.
Please follow the steps mentioned hereunder to contact us for raising and/or escalating your concern and we will be glad to assist you. You may also suggest your desired solution to the issue in your complaint. We shall do our best to resolve your issue within 30 (Thirty) days from the date of its receipt. An acknowledgement of the receipt of compliant by way of ticket will be issued within 48 (Forty-Eight) hours from the receipt of your complaint.
Step 1: Customer Care
You can contact our Customer Care Representative via hello@kalamandir.com which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your concern / query and we would be happy to reach out. If you wish to speak to our Customer Care Representative directly, please feel free to contact us at +91 9852985299. Our Customer Care Representative is authorised to resolve complaints and make best effort to bring fair and reasonable customer service decisions. We will address your concern/query within 4 (Four) days from receipt of your complaint by email.
Step 2: Customer Care Escalation
If your concern/query is not addressed within the timeline of 4 (four) days or you are dissatisfied with the response/resolution from Step 1, you can reach out to our escalation desk via email at csteam@kalamandir.com. We will respond to you within 3 (Three) days from receipt of your email.
Step 3: Grievance Officer
If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer at grievance@sskl.co.in with the details of your interaction with the Grievance Officer. The Grievance Officer will respond within 3 (Three) days from the date of receipt of your email.
Ashadam Clearance Sale – T&C
Offer Strats from 10th July 2026, End Date: To be announced.
Offer applicable on entire collection.
Offer valid on Kalamandir Website and Live Shows only.
No additional discounts or offers can be combined.
Products are subject to stock availability.
Strictly no returns, exchanges, or refunds on sale products under any circumstances.
Orders cannot be cancelled once payment is completed and the order is confirmed.
No price adjustments will be made after order placement.
Shipping charges will be applicable as per the current shipping policy.
Cash on Delivery (COD) is available, applicable charges may apply as per policy.
Orders will be processed only after successful payment/confirmation.
Delivery timelines depend on courier service and location. Due to high order volumes during the sale period, dispatch and delivery may be slightly delayed.
Customers must record a continuous unpacking video (without pause) clearly showing the parcel cover, shipping label, and product condition. Complaints without proper video proof will not be accepted.
In case of transit damage, missing product, or any order-related issue, the unboxing video is mandatory for claim verification.
Slight color variation may occur due to lighting conditions and screen resolution.
All product details, including price, fabric, and design, are final as displayed.
Kalamandir reserves the right to modify, extend, or withdraw the offer without prior notice.
Any dispute arising from this offer shall be subject to Hyderabad jurisdiction only.
