Shipping Policy

Kalamandir offers shipping across India with shipping charges based on the cart value.

Shipping Charges

Cart Value up to ₹1999 – ₹99 shipping charge

Cart Value ₹2000 & above – Free shipping

These shipping charges are applicable for both Prepaid and Cash on Delivery (COD) orders.

For Cash on Delivery (COD) orders, an additional COD handling charge of ₹49 will be applicable for orders below ₹1999.

Order Processing & Delivery Timeline

Orders are processed only on weekdays, from Monday to Saturday, excluding public holidays.

Standard delivery timeline is 4–7 working days from the date of dispatch.

Delivery timelines may vary depending on the delivery location, courier partner availability, weather conditions, public holidays, festivals, or any unforeseen circumstances.

Address & Delivery Information

Customers are requested to provide a complete and accurate shipping address along with the correct pin code and contact number while placing the order.

Kalamandir will not be responsible for delays, failed deliveries, or returns caused due to incorrect or incomplete address details provided by the customer.

Once an order is shipped, the shipping address cannot be modified.

Delivery Attempts

Courier partners may attempt delivery multiple times before returning the shipment to the origin.

If the customer is unavailable during delivery attempts, the shipment may be marked as undelivered or returned to the warehouse.

Delayed Deliveries

While we strive to ensure timely delivery, delays caused by courier partners, natural calamities, strikes, technical issues, or any circumstances beyond our control are not eligible for compensation or refund claims.

Delivery to Security / Neighbors

In the event the customer is unavailable at the time of delivery and has provided prior instructions to hand over the shipment to a security person, receptionist, family member, or neighbor, the following terms shall apply:

The responsibility of the shipment transfers to the customer once the parcel is handed over as per the customer’s instructions.

Any escalation regarding non-delivery, missing shipment, or package loss must be reported within 7 days from the scheduled delivery date.

Complaints raised after 7 days from the scheduled delivery date will not be considered.

Kalamandir shall not be liable for claims related to deliveries handed over to third parties based on customer instructions.

Packaging & Shipping Partners

We partner only with reputed courier and logistics providers to ensure safe and timely delivery.

All orders are securely packed before dispatch to minimize transit damage.

Tracking Information

Customers will receive shipment tracking details via SMS, email, or WhatsApp once the order is dispatched.

Customers are advised to track their shipments regularly for smooth delivery coordination.

International Shipping

Currently, Kalamandir ships only within India unless otherwise specified on the website.

Contact Support

For any shipping-related queries or assistance, customers may contact Kalamandir Customer Support through the official support channels available on the website.

Additional Shipping Policy Clause:

Shipping charges and COD handling charges are non-refundable under any circumstances, including order cancellations, returns, refusals, or failed delivery attempts.

Cash on Delivery (COD) Order Policy

1. COD Handling Charge

An additional COD handling charge of ₹49 will be applicable on all COD orders below ₹1,999.

The COD handling charge is applicable in addition to any applicable shipping charges.

2. Shipping & COD Charges – Non-Refundable

Shipping charges and COD handling charges are strictly non-refundable under any circumstances, including:

Order cancellation

Return of the order

Customer refusal to accept the order

Failed delivery attempts

Undelivered/RTO orders

3. COD Order Confirmation

Once a COD order is placed, the customer will receive an Order Confirmation message containing:

Order number

Confirm Order option

Cancel Order option

4. Confirmation Within 24 Hours

Customers are required to confirm or cancel their COD order within 24 hours of receiving the confirmation message.

If the customer does not confirm the order within 24 hours, the order may be cancelled.

5. Confirmation Call from Customer Support

Before cancelling an unconfirmed COD order, our Customer Support (CS) Team will contact the customer by phone to confirm whether they wish to proceed with the order.

If the customer does not respond to the CS Team's call and does not provide any confirmation, the COD order will be cancelled.

6. Important Note

Customers are requested to keep their registered mobile number accessible and respond to the confirmation message or CS Team's call promptly to avoid cancellation of their COD order.

Once a COD order is cancelled due to non-confirmation, the customer may need to place a new order if they wish to purchase the product, subject to product availability at the time of placing the new order.