Shipping Policy
Kalamandir offers shipping across India with shipping charges based on the cart value.
Shipping Charges
Cart Value up to ₹1999 – ₹99 shipping charge
Cart Value ₹2000 & above – Free shipping
These shipping charges are applicable for both Prepaid and Cash on Delivery (COD) orders.
For Cash on Delivery (COD) orders, an additional COD handling charge of ₹49 will be applicable for orders below ₹2999.
Order Processing & Delivery Timeline
Orders are processed only on weekdays, from Monday to Saturday, excluding public holidays.
Standard delivery timeline is 4–7 working days from the date of dispatch.
Delivery timelines may vary depending on the delivery location, courier partner availability, weather conditions, public holidays, festivals, or any unforeseen circumstances.
Address & Delivery Information
Customers are requested to provide a complete and accurate shipping address along with the correct pin code and contact number while placing the order.
Kalamandir will not be responsible for delays, failed deliveries, or returns caused due to incorrect or incomplete address details provided by the customer.
Once an order is shipped, the shipping address cannot be modified.
Delivery Attempts
Courier partners may attempt delivery multiple times before returning the shipment to the origin.
If the customer is unavailable during delivery attempts, the shipment may be marked as undelivered or returned to the warehouse.
Delayed Deliveries
While we strive to ensure timely delivery, delays caused by courier partners, natural calamities, strikes, technical issues, or any circumstances beyond our control are not eligible for compensation or refund claims.
Delivery to Security / Neighbors
In the event the customer is unavailable at the time of delivery and has provided prior instructions to hand over the shipment to a security person, receptionist, family member, or neighbor, the following terms shall apply:
The responsibility of the shipment transfers to the customer once the parcel is handed over as per the customer’s instructions.
Any escalation regarding non-delivery, missing shipment, or package loss must be reported within 7 days from the scheduled delivery date.
Complaints raised after 7 days from the scheduled delivery date will not be considered.
Kalamandir shall not be liable for claims related to deliveries handed over to third parties based on customer instructions.
Packaging & Shipping Partners
We partner only with reputed courier and logistics providers to ensure safe and timely delivery.
All orders are securely packed before dispatch to minimize transit damage.
Tracking Information
Customers will receive shipment tracking details via SMS, email, or WhatsApp once the order is dispatched.
Customers are advised to track their shipments regularly for smooth delivery coordination.
International Shipping
Currently, Kalamandir ships only within India unless otherwise specified on the website.
Contact Support
For any shipping-related queries or assistance, customers may contact Kalamandir Customer Support through the official support channels available on the website.
Additional Shipping Policy Clause:
Shipping charges and COD handling charges are non-refundable under any circumstances, including order cancellations, returns, refusals, or failed delivery attempts.
